HomeHum: Terms of Use and Privacy Policy

1. About these terms

HomeHum is operated by MIDI Technology Partners Pty Ltd (ABN: 85 703 952 523), Australia. In these Terms of Use and Privacy Policy, "HomeHum" refers to our service, and "we", "us" and "our" refer to MIDI Technology Partners Pty Ltd.

HomeHum is a family calendar for activities, reminders and home jobs. These terms and the privacy policy below are the agreement between you and us when you use the app, the kitchen display, the speaker announcements, email forwarding or WhatsApp with HomeHum.

By tapping "I agree" you accept them. If you don't agree, please don't use HomeHum.

2. Who can use HomeHum

• You must be 18 or over to create an account or join a household. Children appear in HomeHum as people added by an adult; they don't have their own accounts. Children may tick off their chores on a family device that an adult has set up, but HomeHum isn't designed for children to use on their own.
• You may only add details about other people (your children, other adults, carers) if you look after them or have their permission.
• You are responsible for who you invite to your household. Everyone in a household can see and change everything in it.
• Keep your email account safe: signing in uses a code sent to your email.

3. Reminders and reading are a help, not a guarantee

• Reminders, announcements and messages can be late or missed: phone settings, battery saving, "Do not disturb", network or speaker problems and service outages are outside our control. Don't rely on HomeHum alone for anything where missing it could cause harm, such as medication, medical appointments or collecting a child.
• Screenshots, photos, PDFs, emails and messages are read by AI. It can make mistakes (wrong dates, times, people or amounts). Always check what it found before you add it.
• Clash warnings and the weather are guides only.

4. Your content

What you add stays yours. You let HomeHum store, process and show it only to run the service for your household: showing it in the app, sending reminders, reading what you share, and announcing on your speakers.

Don't add anything you don't have the right to share, anything unlawful, or anything meant to harm someone.

5. Fair use

• Don't try to get into other households' data, attack or overload the service, or copy or reverse-engineer it.
• Reading by AI has limits to keep the service affordable for everyone: during the free beta each family gets 5 AI reads a calendar month (screenshots, photos, PDFs, pasted text, rosters, forwarded emails and WhatsApp messages all count; something already read doesn't count again), plus daily limits (for example 5 screenshots per person and 5 forwarded emails per household a day). A message that arrives once the month's reads are used up isn't read; it shows in your inbox so you can add it yourself.
• We may pause or close an account that breaks these terms or puts other families at risk.

6. Privacy: what we collect

MIDI Technology Partners Pty Ltd is responsible for handling the personal information collected through HomeHum.

• Your account: your email address and first name. We use your first name to personalise your Home greeting across your devices.
• Your household: its name, time zone and suburb (for the weather), the people you add (name, emoji, colour), activities, reminders, chores, pocket-money records, notes, locations and who ticked what off.
• Things you share for reading: screenshots, photos, PDFs, forwarded emails and WhatsApp messages.
• If you link WhatsApp: the phone number you link, and the messages you send to HomeHum's WhatsApp number (see section 8).
• If you ask for an invite: your email, and the first name and note you choose to give. We use them only to reply about your invite.
• Technical records needed to run and protect the service, such as daily usage counts and error logs.

We don't collect your contacts, location, microphone or camera, and HomeHum has no ads or tracking.

7. Privacy: how it is used and where it goes

• Your data is used only to provide HomeHum to your household. We don't sell it, share it for advertising, or use it to train AI models.
• We count how HomeHum is used, for example how many families opened the app, used AI reading or opened the kitchen display each day, to run and improve it. These counts are kept in Australia for about 13 months, use no analytics or tracking services, and hold no names, messages or content.
• It is stored with Amazon Web Services in Sydney, Australia, encrypted in transit (HTTPS) and at rest.
• Reading is done by Anthropic's Claude models running on Amazon Bedrock in Australia (Sydney and Melbourne). Amazon Bedrock does not use your content to train models.
• Speaker announcements are turned into speech by Amazon Polly.
• We email you only about your account: sign-in codes, a welcome when you create or join a family, an invite when a family member invites your email address, and a confirmation when you delete your account. These come from no-reply@homehum.com.au through Amazon Web Services. We don't send marketing emails.
• Your suburb is sent to Open-Meteo to get the weather. Nothing else is.
• If you choose to use them: WhatsApp messages pass through Meta's WhatsApp service (under Meta's own terms), and emails you forward to your family's HomeHum address arrive in a Gmail mailbox we run with Google. HomeHum reads them from there within minutes and then permanently deletes them.
• Information sent overseas: your household's data is stored, and read by AI, in Australia. A few services may handle some of it outside Australia: Google (Gmail) for forwarded emails until they are deleted, Meta (WhatsApp) for WhatsApp messages, and Open-Meteo (Europe) for your suburb. These are likely to include the United States and countries in Europe.
• AI suggestions: the AI that reads what you share only suggests activities, to-dos and reminders. Nothing is added to your calendar until you check it and tap Add, and HomeHum doesn't use automated decisions that significantly affect you.
• Each household is kept separate: other families can't see your data.
• We can access stored data only to support you, keep the service secure and working, or when the law requires it.

8. WhatsApp

Today you can bring WhatsApp content into HomeHum yourself: share a photo or PDF from WhatsApp to the HomeHum app, or copy a message and paste it in. It is then handled like any other screenshot, PDF or text you add.

HomeHum's own WhatsApp number (being introduced):

• Linking: an adult who is a member of the family opens the app, taps Settings → WhatsApp → Connect, and sends the one-time code shown (it works once, for 15 minutes) from their own WhatsApp. That links their number to them and their family. By sending the code, you ask HomeHum to read what you send to its number and to reply.
• What we read: only messages you send directly to HomeHum's number: text, photos (JPEG or PNG) and PDFs. Group chats are not read (family-group support is coming soon). Voice notes, videos and other files are ignored.
• What we send: only replies to messages you send: confirming a link, what was found in your message, or that the daily limit is reached. A number that isn't linked gets at most one "not connected" reply a day. We don't send reminders, marketing or unprompted messages on WhatsApp.
• Stopping: send STOP to HomeHum's number to unlink your number straight away (from an unlinked number, STOP ends the "not connected" replies). You can also tap Settings → WhatsApp → Disconnect. Leaving or being removed from a family unlinks your numbers automatically.

9. Privacy: how long we keep it

• Screenshots, photos and PDFs are read and then discarded: the image or file itself is not stored. What was read from them may be kept for up to 30 days so the same item isn't read twice.
• Forwarded emails are permanently deleted from our Gmail mailbox as soon as HomeHum has read them (usually within minutes), and also if they can't be used, for example when the sender isn't in that family. They are not kept in a trash folder.
• Forwarded emails and WhatsApp messages: the full text, photos and PDFs are not stored after reading. What was read from them (a summary, suggested activities and to-dos, the first words as a subject, and the sender's email address or WhatsApp profile name) is kept for 30 days, as is each message's ID so it is never read twice.
• Linked WhatsApp numbers are kept until you unlink them (STOP, or Settings → WhatsApp → Disconnect), leave or are removed from the family, or ask us to delete your account. Connect codes expire after 15 minutes. A number that sent STOP without being linked is kept only so we don't message it again, until it links.
• Speech audio for announcements is deleted after a day.
• Invite requests are deleted after 90 days, or sooner when we invite you or decline.
• Your household's calendar and people are kept until you delete them, leave the household, or ask us to delete your account.
• Backups: deleted data can stay in our encrypted backups for up to 35 days (so we can recover from mistakes or faults), then it is removed automatically.

10. Privacy: on your phone

• Your sign-in is kept in your phone's secure storage (iOS Keychain / Android Keystore), and a few settings in HomeHum's private storage on your phone. Other apps can't read either. Your sign-in doesn't move to another phone through a backup, and on Android none of it is included in phone backups.
• Reminders are scheduled on your phone. On Android, the lock screen shows only "HomeHum" for them unless you change that in your phone's settings.
• Anything you share to HomeHum from another app is used only for the reading you asked for.

11. Your choices and rights

• You can see and change your household's data in the app at any time, and remove people, activities and members.
• You can download a copy of your data at any time in Settings → Account → Download my data, and delete your account at any time in Settings → Account → Delete my account. Deleting is immediate: your sign-in and linked WhatsApp numbers are removed, and the family's calendar, people, chores and history stay for the other members. If you're the last member, you can choose to delete the family's data too.
• You can also ask for a copy of your data, a correction, or for your account and data to be deleted by emailing us at household.homealerts@gmail.com. We will reply within 30 days.
• HomeHum is run by a small business that may be exempt from the Privacy Act 1988. Even so, we handle personal information in line with the Australian Privacy Principles and the promises in this policy. If you're unhappy with our reply, you can contact the Office of the Australian Information Commissioner (oaic.gov.au), although it may not be able to investigate a business the exemption covers.
• If a data breach is likely to cause you serious harm, we will tell you promptly, say what happened and what to do, and report it to the OAIC, even where the law doesn't require us to.

12. Changes, ending and liability

• We may update these terms. If the changes matter, HomeHum will ask you to accept them again before you carry on.
• You can stop using HomeHum at any time. We may change or stop the service, and will give reasonable notice where we can.
• HomeHum is provided as it is. Nothing in these terms limits your rights under the Australian Consumer Law. Otherwise, to the extent the law allows, we aren't liable for indirect loss, or for loss caused by a missed or wrong reminder or reading.
• These terms are governed by the laws in force in Australia.

13. Contact

• MIDI Technology Partners Pty Ltd, ABN 85 703 952 523, Australia
• Support, privacy requests and account deletion: household.homealerts@gmail.com